LANGFORD LUIZ BOWOYEKE MUNTHALI

Currently leading end-to-end project lifecycle management at Business Machines Limited, ensuring timely delivery, adherence to scope and budget, and effective stakeholder management.

• Led end-to-end project lifecycle management, ensuring timely delivery and adherence to scope and budget for all assigned projects.
• Coordinated internal resources and external vendors, optimizing collaboration to achieve flawless project execution.
• Developed and implemented detailed project plans, tracking progress and managing changes to scope, schedule, and costs using verification techniques.
• Managed client and stakeholder relationships, fostering effective communication and proactive risk management to ensure project success.
• Monitored project performance using advanced systems and tools, providing insights to management for continuous improvement.

Managed comprehensive operations for Hellopaisa Group, developing and implementing business processes, overseeing regional agency performance, and ensuring customer satisfaction.

• Spearheaded the development and implementation of robust operational processes, policies, and procedures, significantly enhancing business efficiency across Hellopaisa's regional agencies.
• Managed and coordinated all regional Hellopaisa agencies, including recruitment, training, and performance monitoring, to achieve business growth targets.
• Analyzed agency performance data and market trends to identify improvement areas, formulating strategic action plans and developing new business products/services.
• Oversaw regional budget, reporting, planning, and compliance for all Hellopaisa shops, kiosks, and agents, ensuring adherence to Malawian laws and regulations.
• Cultivated strong relationships with staff, agents, clients, and key stakeholders, fostering collaboration and ensuring high levels of customer satisfaction.

Supervised Human Resources Administration and Industrial Relations at Central East African Railways Plc., focusing on HR policy, employee relations, and payroll management.

• Led the development and consistent updating of HR standard operating procedures, improving operational efficiency and compliance across the organization.
• Managed industrial relations, including mediating communications between the Railway Workers Union and CEAR Management, fostering positive labor relations.
• Oversaw comprehensive HR administration, from onboarding and training to performance reviews, disciplinary actions, and employee benefits management.
• Managed end-to-end payroll operations and generated critical HR reports for internal and external stakeholders, ensuring accuracy and timely delivery.
• Supervised a team of HR Business Partners, ensuring adherence to HR policies, legal compliance, and effective execution of HR processes.

Spearheaded the computerization of HR records and SAP HCM & Payroll implementation at Malawi Revenue Authority, providing expert support and training.

• Led the complete computerization of staff records within SAP, enhancing data accessibility and accuracy for Malawi Revenue Authority.
• Spearheaded the implementation and management of SAP Employee Self-Service (ESS) and Manager Self-Service (MSS) systems, improving user autonomy and HR efficiency.
• Provided expert SAP HCM & Payroll support, troubleshooting, and training to HR and Payroll staff, significantly improving system utilization and user proficiency.
• Generated critical HR and Payroll reports using SAP and BusinessObjects (BOBJ), providing executive management with data for strategic decision-making.
• Successfully completed key SAP projects, including the MRA SAP Self Service Project, Business Objects Projects, and Documents Management Project, as an HR Consultant and Team Lead.

Managed human resources and capacity building for health sector projects at Chemonics International, ensuring technical soundness and compliance with Malawian labor laws.

• Monitored and planned comprehensive capacity building strategies for the Malawian Health Sector Service, enhancing workforce capabilities and operational effectiveness.
• Assessed Malawian Health Sector Service capacity using OCAT, collaborating with the Director to identify critical development areas and implement targeted interventions.
• Led end-to-end staff recruitment, selection, orientation, and training processes, building high-performing teams while ensuring strict adherence to Malawian Labour Laws.
• Provided technical leadership in HR planning, monitoring, and employee appraisals, optimizing talent management and contributing to strategic programmatic vision.
• Managed all administrative, logistical, and procurement operations, ensuring efficient resource utilization for project deliverables and compliance with organizational standards.

Provided expert SAP HCM & Payroll consulting services, facilitating implementations, optimizing business processes, and delivering solutions to diverse clients globally.

• Led end-to-end SAP HCM & Payroll implementations and ongoing support for diverse global clients, optimizing business functionality and overall performance.
• Analyzed, designed, configured, and rigorously tested various SAP HR & Payroll modules, translating complex client requirements into robust system solutions.
• Delivered expert functional guidance, comprehensive presentations, and training workshops to clients and end-users on SAP products, enhancing system adoption.
• Managed and participated in multiple SAP Business All-In-One implementations, acting as a key liaison for troubleshooting and complex problem resolution.
• Successfully delivered critical SAP projects for organizations including National Oil Company, City of Johannesburg, National Treasury of South Africa, Press Corporation Group, Grain Marketing Board of Zimbabwe, Zimbabwe Revenue Authority, and Zimbabwe Electricity Supply Authority.

Managed comprehensive HR functions at Malawi Revenue Authority, including policy interpretation, benefits administration, payroll, and recruitment, ensuring legal compliance.

• Managed a full spectrum of HR functions, including policy interpretation, benefits administration, and strategic recruitment, ensuring legal compliance and best practices.
• Administered end-to-end payroll operations, ensuring accurate and timely payments while advising management on regulatory changes affecting employment laws.
• Provided strategic direction and oversight for staff recruitment, selection, and placement, enhancing organizational talent acquisition and retention.
• Developed and managed employee training and development plans, identifying opportunities to enhance skills and career progression across departments.
• Collected, interpreted, and presented statistical HR data, informing key business decisions and optimizing employee benefits programs.